Dear customer,

The European Union has set up a website to support consumers in making their complaints about any dispute in which they are involved. In this context, Vilifer - Sociedade de Construções Metálicas, Lda provides all the information so that you can exercise your right to complain to an official, third and impartial entity to the process, («dispute resolution entity») which will help you resolve the dispute in question.

Thus, if you are dissatisfied with the purchase of a product or service on our website, or with the solution presented by us to resolve the situation, you can access this official website Webgate.ec.europa.eu and expose your objection.

What is alternative dispute resolution?

Alternative dispute resolution is the possibility that all consumers have at their disposal to appeal and official entities that help them in the resolution, or guidance of any conflict, before opening litigation cases in the Courts.

As a general rule, the procedure is as follows: the customer asks an impartial third party to intervene as an intermediary between themselves and the merchant who is the target of his complaint. The intermediary may suggest a solution to your complaint, impose a solution on both parties or bring the parties together to find a solution.

You may know the concept of alternative dispute resolution by another name: 'mediation', 'conciliation', 'arbitration' or 'competent committee in consumer disputes'.

Alternative dispute resolution is usually less expensive, less formal and faster than the judicial process.

Vilifer - Sociedade de Construções Metálicas, Lda provides the websites of some of these entities that may help you to present your arguments:

CNIACC - National Center for Information and Arbitration of Consumer Conflicts

http://www.arbitragemdeconsumo.org/

Lisbon Consumer Conflict Arbitration Center

http://www.centroarbitragemlisboa.pt/

Vale do Ave Consumer Dispute Arbitration Center/ Arbitration Court

http:///www.triave.pt/

CIAB - Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court)

http:///www.ciab.pt/pt/

CIMPAS - Centre for Information, Mediation and Ombudsman Insurance

https://www.cimpas.pt/